About These Terms and Conditions
Any reference to ‘test4cancer’ or ‘testforcancer.co.uk’ or the ‘Company’ or ‘we/us/our’ shall mean Yourcall Services Limited, we are a company registered in England with company number 15496267 and our registered office address is at 54 Fiddlers Drive, Armthorpe, Doncaster DN3 3TT, UK.
Yourcall Services Limited procures the following genetic testing services on behalf of our customers:
- HrC Genomics
- Onco B3
- All Organ Biopsy
“You” are the customer who has accessed our website and intends to place or has placed an order for one our Services (as defined below):
HrC Genomics, Onco B3 & All Organ Biopsy – Blood-based test designed to target genetic biomarkers known to to be key hallmarks of cancer initiation. Sample collection needs to be undertaken by a professional phlebotomist at a location approved by Yourcall Services Limited.
These terms and conditions along with our Privacy Policy (together, the “Terms”) apply to any order you make for our Services. If there is any conflict between these Terms and any terms or conditions found elsewhere on our website, or in any written or verbal communication between you and us, these Terms shall prevail.
Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we provide our Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, please contact us to discuss. Our contact details are at the end of these Terms.
These Terms cover the purchase of the Service by an individual consumer. You may only purchase the Services from us if you are:
- Aged 18 or above
- Not Pregnant
- Not currently breastfeeding
- Not currently receiving cancer treatment (HrC Genomics)
- Have not taken any steroids prior to taking the test
- Received a blood transfusion 2 weeks before test
- Any infection in last one month before test
- Received growth factors in last 2 weeks before test
- Undergone any surgery in last 3 weeks before test
Test results are for information purposes only. We provide your results and reference ranges only and do not provide any comments on how to interpret your blood results or any other diagnostic advice. Reference ranges are based on our understanding of what are considered normal ranges in the general population as at the time of giving the test results. These may not be relevant to you and may change from time to time. We shall not be responsible for notifying you of any changes.
Test results alone are unlikely to be enough to understand your overall health or a specific condition you may be wondering about. They are not a clinical diagnosis and are never a substitute for seeing a doctor – particularly if you have any symptoms. They must never be relied on to provide a diagnosis or start treatment without the advice of a doctor. If you have any concerns at all regarding any aspect of your health or your test results you should discuss them directly with your GP or a doctor.
Based on the results of your test(s) we may advise that you purchase a follow-up test or that you see your GP or a doctor for further investigation or both, but we shall not be obliged to do so, and we shall bear no liability if we do not. If we do so, this shall be the extent of our further advice to you. We do not provide any clinical diagnostic advice. You agree that you are solely responsible for acting on such guidance and that we shall not be liable if you choose not to do so.
How the Contract is Formed Between You and Us
Where you are ordering our Services online our website will guide you through the steps you need to take to place an order with us. As part of the order process, you will need to accept these Terms.
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. It is your responsibility to ensure that all information you submit to us is complete and accurate. No refunds will be given, and we shall not be liable, if we are unable to properly supply our Service to you because you have provided incomplete or inaccurate information.
Payment must be received in full prior to us processing your online order. Once payment is received, we will confirm our acceptance of your order to you by sending you a confirmation email. The contract (“Contract”) between us, including these Terms, will only be formed on the date we send you this acceptance confirmation.
General services for all tests
If we are unable to accept your order, we will inform you of this and will not charge you for the Service.
For online orders we will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
By purchasing one of our Services and giving a sample you are providing us and our partner laboratories with your informed consent to perform the Service you have ordered.
Please refer to the “Your Personal Information” section below and our Privacy Policy in connection with the information we request about you as part of the ordering process and how we use such information.
Our Service
As part of our HrC Genomic Service, we will arrange an Appointment for you to provide your sample at an approved location in the UK.
Our website sets out details of how we facilitate the Service and estimate of the turnaround time for fulfilling our Service. Turnaround time is an estimate of the time it will take from taking your sample to you receiving your test report and is not a guaranteed period of time.
In a small percentage of cases samples may need to be re-run or re-analysed which is an unavoidable reality with such a precise and sensitive laboratory process. Please allow for the possibility that in such circumstances it will take a little longer to get your results to you.
You agree that you are entirely responsible for your selecting the Service and that the Service is suitable for you and whatever you may use the Service for. If in any doubt, please speak to a doctor or a qualified medical professional.
The description of the Service on our website forms part of our contract with you, but if the description of the Service on our website and these Terms are inconsistent (including as regard any turnaround times), then these Terms shall prevail.
You are responsible for ensuring that all information provided to us is complete, accurate and legible.
Appointment for Blood Draw
You should attend the relevant location in good time prior to your booked appointment time. A trained staff member will take the sample and arrange for it to be sent to our laboratory on your behalf. Samples will be sent to the laboratory within 24 hours of the blood draw. No refund shall be given if you fail to attend your appointment at your appointment time.
We will use all reasonable endeavours to meet all appointment times, but time shall not be of the essence.
General services for all tests
Your results will be sent to the email address provided by you as soon as they are available.
The Service will be deemed to have been provided once your test report has been made available. We may contact you by telephone or email regarding your sample and test reports.
Samples and Test Results
In a small percentage of cases samples need to be re-run or re-analysed which is an unavoidable reality with such a precise and sensitive laboratory test. Please allow for the possibility that in such circumstances it will take a little longer to get your results to you.
Occasionally the laboratory is unable to process a sample. For example: this may be because the sample has deteriorated, clotted, haemolysed (where red blood cells damaged during the sample collection process leak their contents into the surrounding plasma) or the sample has leaked during transportation to the laboratory. In some instances, the concentration of RNA in the blood sample is not at the required level for processing.
If the laboratory cannot process your sample, we will ask you to arrange another appointment for another sample to be provided or issue you with a partial refund.
This shall be the extent of our liability to you if we are unable to provide the Service you have ordered. Refunds will be processed within 10 (ten) working days. You shall not be entitled to a retest or a refund if the reason we are unable to process a sample due to your failure to comply with these Terms.
Blood samples and their derivatives (RNA, DNA, etc) are stored for future research and development work. Data generated as part of our Service may be used only for scientific purpose(s). We cannot accept orders from individuals who do consent to the above.
Our website sets out details of how we facilitate the Service and estimate of the turnaround time for fulfilling the Service. Turnaround time is an estimate of the time it will take from taking your sample to you receiving your test report.
Time shall not be of the essence in the provision of your test report, and we do not guarantee that test reports will be available within a published turnaround time.
How to Pay
You may pay for our Services using a debit or credit card and this includes all major credit cards such as MasterCard, Visa and American Express.
Price of Products and Delivery Charges
The price of the Service will be as quoted on our website at the time you submit your order.
The price for the Service may change from time to time, but any change will not affect any order you have already placed.
Cancellations and Refunds
To cancel your order, please send us an email stating that you wish to cancel and the reason for the cancellation, together with your name, contact details, order number and amount to be refunded. Please email your cancellation request to orders@test4cancer.co.uk. Please note, we can only process refund requests submitted via email, not by phone, so please do not call us. Your reason for cancellation will not affect your right to cancel the order. Our team will then process your request for you upon receipt.
If you send us your cancellation request by email, then your cancellation is effective from midnight of the day that the request was sent.
We can only refund you on the credit card or debit card used by you to pay.
Appointment Bookings
You can cancel for free up to 48 hours before your appointment time. If you cancel within 48 hours of the appointment time, then 50% of the appointment fee will be refunded and if you cancel less than 24 hours before the appointment time then the appointment fee cannot be refunded. The deduction shall reflect our administrative costs of providing the Service ahead of the appointment. This includes appointments where the appointment fee is already included. You will receive a full refund for the cost of the Service, less any deductions, on the credit card or debit card used by you to pay.
Rejected, Unclear or Inconclusive results
We cannot provide a refund if your sample is rejected by the laboratory, or if your result is unclear or inconclusive. In these cases, we would invite you to provide another sample.
We cannot provide a refund if you do not supply us with a correctly completed Patient Information Form or Consent Form and we are unable to process your sample. We cannot refund tests that have already been taken or processed.
Our Liability
The Service you purchase from us are for private use only and not for any commercial purpose. We are not liable to you for any loss of profit, loss of business or revenue, business interruption or loss of business opportunity.
Subject as follows, our total liability to you in contract, tort, misrepresentation or otherwise resulting from an order for the Service is limited to the total value of the Service – meaning the price you paid for the Service.
We shall not be in breach of these Terms and are not liable for any costs (including travel), loss, delay, inconvenience or damage you suffer as a result of :
- the sample being damaged in transit;
- the laboratory being unable to test your sample for any reason;
- samples having to be re-run or re-analysed;
- test report not being made available to you within the turnaround time stated for the Service;
- your failure to follow instructions provided to you in relation to sample collection;
- your failure to act upon our advice if we recommend that you seek medical advice or attention having taken a test;
- your failure to show out-of-range test results to your GP or doctor;
- your failure to attend a pre-booked appointment;
- Events Outside Our Control as described below.
This is a non-exhaustive list, and you should carefully read these Terms in their entirety for full details of our obligations.
If we fail to comply with the Terms then, subject to our cap on liability and other limitations below, we are only responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract. We are not responsible for any loss or damage that is not foreseeable.
We do not in any way exclude or limit our liability to you where it would be unlawful to do so. This includes liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession) as amended by the Consumer Rights Act 2015;
- any breach of the terms implied by section 9 to 11 of the Consumer Rights Act 2015 (description, satisfactory quality, fitness for purpose and samples); and
- defective products under the Consumer Protection Act 1987.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of our Service, or other contractual obligations, that is caused by any act or event beyond our reasonable control.
If an event outside our control takes place that affects the performance of our contractual obligations:
- we will contact you as soon as reasonably possible to notify you; and
- our contractual obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control.
You may cancel an order affected by an event outside our control which has continued for more than 14 days. To cancel, please contact us. If you opt to cancel, we will refund in full the total price you have paid for the Service.
Your Personal Information
You must provide us with some personal information, including your first and surname, address, gender, ethnicity, and date of birth in order for our laboratory to process your test. Name, date of birth, ethnicity and gender are required by our laboratory for identification purposes.
You are also given the option to provide details of symptoms you may be suffering or other medical or lifestyle information you feel may be relevant at the time you complete the Patient Information Form. Please note that whether you provide this information or not does not change the fact that you are entirely responsible for consulting a health professional for assistance in the interpretation of your results and please remember that laboratory testing alone is never a substitute for seeing a qualified healthcare professional.
Except as set out below, any information that you give us will be used solely in relation to the Service you have purchased from us. By placing an order, you give us your consent to pass any and all relevant information about you on to our partner clinics and referral laboratories and/or to our employees and agents for the purposes of preparing your sample and analysing and interpreting the results. We may use your information for our own business analysis, product development and (with relevant consent) marketing purposes and may pass limited information about you to third parties engaged by us under a duty of confidence to assist us in these tasks. We will not sell or pass on your personal information to third parties to enable them to contact you directly or market their products or services to you. Your information may also be used, on an anonymous basis, by us and third parties engaged by us for the purpose of scientific research or examining aggregate medical or clinical trial data.
None of your personal information will be passed on to your doctor or any other third party, other than for those reasons set out in these Terms.
We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it includes important terms which apply to you.
Our Right to Vary These Terms
We may amend these Terms from time to time.
Every time you order the Service from us, the Terms in force at the time of placing your order will apply to the Contract between you and us.
If we must revise the Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and what orders will be affected. We will let you know how to cancel the order if you are not happy with the changes.
Other Important Terms
The Contract is between you and us. No other person shall have any rights to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Each of the paragraphs of the Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under the Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Please note that the Terms are governed by English law. This means a Contract for the purchase of the Service through our website or otherwise and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
Contacting Us
If you want to contact us for any reason; or for further information, advice, to complain or to ask for a refund please email us at orders@test4cancer.co.uk or use the online form on the “Contact Us” page on our website.
By providing us with your contact details you give us your consent to contact you about the Service you have bought or enquired about. If we do need to contact you, we will email or phone you using the contact details you provide to us when you ordered the Service. We may leave you a message if necessary. We send you test reports via email, so it is your responsibility to ensure that your contact details are correct and kept up to date.
